FAQs

FAQs

Where do you ship from?
We ship from Douglasville, GA

When will my order ship?
All in stock items ship within 24 hours. However, we only ship complete orders. Pre-order items and custom items will delay your shipment.

Why did I not receive an email notification about shipping?
Please make sure the email you are contacting us from is the one on the order. Often times, the email associated with PayPal will be put into the order and that is not the email customers contact us from. We have no way of knowing if the email entered on the order is the one you would like us to email notifications to.

Has my order shipped? 
You can log into your account any time to check order status and tracking.

Can you ship my order as soon as I place it? 
No. Orders are shipped in the order they are received, based on items ordered.

Do you have tracking for my order? 
We do. We send out shipment emails with tracking. You can also log into your account to see the tracking for your order.

Shipping transit is taking too long. Will you refund me?
We can not control shipping times and never guarantee a delivery date. We will not refund if the shipper does not deliver on the day you prefer or they initially state they will. We can not control their transit times.

Can I cancel my order? 
No. Once placed, we do not cancel orders.

Can I add to my order? 
No. Once placed, we do not add to orders. You will have to place a second order and it will ship separately.

Can I change the items on my order? 
No. Once placed, we do not modify orders.

How do you ship? 
We ship via USPS (United States Postal Service).

Can I get a better shipping rate? 
No. We do not set the rates. The rates are provided to us by the postal service.

Can I order pre-order and in stock items? 
You can. However, know that your shipment will be delayed. We only ship complete orders. If you need in stock items immediately, do not order with pre-order items.

Can you ship on my UPS or FedEx account? 
No. This is not a service we offer. We ship via USPS and all shipping must be paid on our website at the time of order placement.

Do you take returns? 
No. We do not accept returns. All sales are final.

Can I exchange for a different size/color? 
No. We do not accept exchanges.

I have a problem with my order. What do I do? 
If you received an incorrect order, contact us and we will advise from there. All order problems must be reported within 48 hours of delivery. All items must be in new and unused condition. We will not replace items that have already been personalized.

I had a damaged item. What do I do? 
If you received your order with damages, contact us and we will advise from there. All damages must be reported within 7 days of delivery.